Welcome to the Atrix Forum - Motorola Atrix Forum.

Register ButtonIf this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed.

My Motorola repair experience......

This is a discussion on My Motorola repair experience...... within the Motorola Atrix General Discussion forums, part of the Motorola Atrix Forum category; My name is Justin {removed} , and my Motorola Atrix was submitted for repair on the 19th of last month. I was hesitant to send ...

Page 1 of 3 123 LastLast
Results 1 to 10 of 22
Like Tree2Likes

Thread: My Motorola repair experience......

  1. #1
    Junior Member
    Member #
    6982
    Join Date
    Sep 2011
    Posts
    7
    Liked
    0 times

    My Motorola repair experience......

    My name is Justin {removed} , and my Motorola Atrix was submitted for repair on the 19th of last month. I was hesitant to send off a device I counted on so much on a daily basis, however the young lady* who set up the repair assured me my phone would be returned to me no more than 5 business days from the time it was received (19th of last month). Since that time I have made countless phone calls, been put on hold one time for 23 minutes(before the line just went dead), then on hold another time for over 15 minutes just to be told that Motorola is 'waiting on parts' , and that when they receive the parts my phone will be returned to me. They couldn't even tell me when the parts would be in. The only problem with my phone was that the wifi had stopped working, other than that I could have still been using it all this time, now I have been without my phone for over 2 full weeks with no solution in the foreseeable future. This is my first Motorola product, and I have to say at this point I am extremely disappointed, not only with the product, but with the level of customer support and care associated with the phone. It seems to me when it was realized by Motorola that my phone was not going to be returned to me in the amount of time promised, someone would have contacted me, either by phone or email to let me know what was going on, instead I have to make all the phone calls. Also I received and email shortly after my phone was submitted for repair stating that they had received it (again, on the 19th of last month), and that I could track the repair process by following the link provided in the email......... NOTHING has changed or been updated since the day it was submitted...... it doesn't say "waiting for parts", it doesn't say "we are working on your device", or "sorry for the delay, it only says " no detail provided". I'm beginning to think that my only course of action left is to file a complaint with the better business bureau. I with Motorola would do the right thing and just send me a new device. A response would be greatly appreciated. REF# 110830-012792.**** RMA#{removed} *I can be reached at phone # {removed} or email {removed}
    Last edited by das8nt; 09-06-2011 at 02:32 PM.

  2. #2
    Senior Member
    Member #
    5651
    Join Date
    Aug 2011
    Posts
    536
    Liked
    103 times
    One word, plural: paragraphs

  3. #3
    Junior Member
    Member #
    4807
    Join Date
    Jul 2011
    Posts
    28
    Liked
    0 times
    Quote Originally Posted by BeerGoggles View Post
    One word, plural: paragraphs
    Lol

    Sent from my MB860 using Tapatalk

  4. #4
    Junior Member
    Member #
    6982
    Join Date
    Sep 2011
    Posts
    7
    Liked
    0 times
    Copied and pasted from an email. I think it still gets the point across.

  5. #5
    Senior Member
    Member #
    3545
    Join Date
    Jun 2011
    Location
    Texas
    Posts
    773
    Liked
    154 times
    Quote Originally Posted by Jkhoss View Post
    Copied and pasted from an email. I think it still gets the point across.
    I find a big block of text difficult to read, and usually don't bother.. .... just saying.

  6. #6
    rim
    rim is offline
    Junior Member
    Member #
    3248
    Join Date
    May 2011
    Location
    Oklahoma
    Posts
    6
    Liked
    0 times
    Wax on, wax off..

    Sent from my MB860 using Tapatalk

  7. #7
    Senior Member
    Member #
    5651
    Join Date
    Aug 2011
    Posts
    536
    Liked
    103 times
    Quote Originally Posted by ManDroid View Post
    I find a big block of text difficult to read, and usually don't bother.. .... just saying.
    Exactly my point....

  8. #8
    Senior Member
    Member #
    3931
    Join Date
    Jun 2011
    Posts
    506
    Liked
    76 times
    Agreed, It is off putting, but i still read it as i was interested to see how Motorola dealt with your claim.
    If i was in your position, I would be sending them a deadline in an email or letter, and requesting a replacement handset if the phone is not fixed by the deadline, or you will seek compensation as they failed to meet the 5 day turn around that they promised.
    You may not get much in the way of compensation, but you should be able to claim a daily rate of your monthly bill for each day you have been unable to use the service you are paying for.
    Good luck resolving your issue.
    Spreading the Android word across the UK with the help of my Atrix

  9. #9
    Super Moderator
    Member #
    1002
    Join Date
    Mar 2011
    Location
    Cleveland, Ohio - The North Coast!
    Posts
    18,231
    Liked
    2018 times
    What was the reason you sent the phone back to Motorola for repair?

    -Mike
    GSM Galaxy Note 3 (Black) - Straight Stock
    GSM Galaxy Note 2 (Titanium) - Rooted running Jedi X20 Rom
    GSM Galaxy Nexus (Black) - Straight Stock

    GSM Samsung Galaxy S3 (Red) - Rooted running Deadly Venom v8.0.1 Rom






  10. #10
    Senior Member
    Member #
    3931
    Join Date
    Jun 2011
    Posts
    506
    Liked
    76 times
    His Wifi wasn't working. He does explain it in the original post.
    Spreading the Android word across the UK with the help of my Atrix


 
Page 1 of 3 123 LastLast

Remove Ads

Ads

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Similar Threads

  1. Replies: 3
    Last Post: 09-06-2011, 11:03 AM
  2. Anyone have an personal experience with the Jawbone Era?
    By pbenner in forum Motorola Atrix Accessories
    Replies: 5
    Last Post: 07-18-2011, 02:28 PM
  3. GoAruna - A New File Sharing Experience
    By tp76 in forum Motorola Atrix Apps
    Replies: 0
    Last Post: 05-26-2011, 08:12 PM
  4. Orange Uk speed and repair
    By kartik in forum Orange (UK)
    Replies: 2
    Last Post: 05-26-2011, 03:26 PM
  5. First Atrix 4G repair teardown video
    By RepairLaunch in forum Motorola Atrix General Discussion
    Replies: 5
    Last Post: 04-07-2011, 10:45 PM

Search tags for this page

atrix repair

,
how to fix time motorola atrix
,
motorola atrix repair in bay area
,
motorola hd repair 3 times
,
motorola phone repair experience
,

motorola phone repair time

,
motorola repair experiences
,
motorola repair length
,
motorola repair service time
,
motorola repair speed
,

motorola repair time

,
motorola repair time for phones
,
motorola repair times
,
repair moto xoom tablet cleveland,ohio
,

repair time for motorola phone

Click on a term to search for related topics.