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atrix hd mb886 won't boot completely

This is a discussion on atrix hd mb886 won't boot completely within the Motorola Atrix Help forums, part of the Motorola Atrix Support Forum category; At first my phone was just shutting off and turning on randomly, then it started going to a black screen, but still on. Now, it ...

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  1. #1
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    atrix hd mb886 won't boot completely

    At first my phone was just shutting off and turning on randomly, then it started going to a black screen, but still on. Now, it will start up, will show the red M and then the At&t symbol. The symbol turns 2.5 times and then stops - and this is as far as it will go.

    I have rebooted by holding down the power button - same thing happens.

    I have tried to hold down the power button + volume up button - same thing happens.

    I have tried to hold the power button + volume down button - same thing.

    I have also tried to hold both volume buttons and the power button. This usually just turns the phone off.

    occasionally I can get the little green droid on the screen, lying on his back, door open on his chest, and a triangle hazard sign above him.

    I cannot get the menu to reset/ reboot/ clear cache to appear. What am I doing wrong?

    I don't want to have to hard reset, I will lose a lot of pictures of my children, but even if I did want to do a hard reset I can't get the option to even show up.

    I am using the original charger and USB cord, it is charging just fine and showing the green light when plugged in.

    I am really technically challenged when it comes to these things, I just don't know a lot of tech stuff, so be "gentle" when you answer please?! I can follow directions just fine but I need specifics.

    thanks!

    PS - phone is just over a year old (of course!)


 

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