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Trouble Upgrading

This is a discussion on Trouble Upgrading within the Motorola Atrix Help forums, part of the Motorola Atrix Support Forum category; Hey all. So I tried upgrading my phone (unrooted) to the OTA Gingerbread update from ATT for the Atrix. It downloads, it asks me to ...

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  1. #1
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    Thumbs up Trouble Upgrading

    Hey all. So I tried upgrading my phone (unrooted) to the OTA Gingerbread update from ATT for the Atrix. It downloads, it asks me to install. I click Install Now. It shuts down the phone, it starts the process of installing Gingerbread, and then I get an error message with the Android bot and a triangle with an exclamation point in it. I checked to see that my phone was unrooted with Root Checker. I factory reset the phone. I'm still having this issue. Has anyone else had this problem? I have tried installing from the SD card and copying from there. I have tried fully OTA. Nothing works! Thanks in advance for the help!

  2. #2
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    It's a bit long winded, but go to the settings > about phone and let us know what details you can see on the screen.
    I'm no expert, but there might be a clue in there somewhere that an experienced member might spot.
    Spreading the Android word across the UK with the help of my Atrix

  3. #3
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    More details please =). Perhaps posting everything on the about phone screen.

    Did you buy from an official retail store or from another merchant or 2nd hand?

    - U

  4. #4
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    Hey, sorry about that. I'm new at this. I got the phone from an AT&T retail store, brand new, as an upgrade.

    Here is the settings, about phone screen:

    System Version: Version.4.1.83.MB860.ATT.en.US
    Model Number: MB860
    Android Version: 2.2.2
    Baseband Version: N_01.77.15P
    Motorola webtop version: OSHWT_U1_4.257.30
    Kernel Version: 2.6.32.9-00007-g527fe10
    fpgh48@ca25rhe91 #1
    SMP PREEMPT Mon Apr 4 14:54:15 PDT 2011

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    Did you add any modifications after rooting your phone? Webtop hack? P-ROM?

    Sent via 2.3.4 Rooted Moto Atrix using Tapatalk

    AtrixForums.com : My Anti-Drug : Above the iNfluence

  6. #6
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    I did not root my phone.

    Quote Originally Posted by das8nt View Post
    Did you add any modifications after rooting your phone? Webtop hack? P-ROM?

    Sent via 2.3.4 Rooted Moto Atrix using Tapatalk

  7. #7
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    Quote Originally Posted by privatecaboose View Post
    I did not root my phone.
    Sorry, misread your first post.

    This is very curious, I haven't seen it fail on a completely unmodded phone.

    When you get the /!\ tap around the bottom right corner of the screen until you have a menu pop up. You should get a failure message there telling what file the update failed on.

    It might end up being best to go directly to the Moto update page and use the second option here: ATRIX 4G Software Update Page - Motorola Mobility, Inc. USA

    AtrixForums.com : My Anti-Drug : Above the iNfluence

  8. #8
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    Sorry this took so long. Now I'm not only fighting my phone, I'm fighting my crappy work computer.

    When I get the error, and click in the bottom corner, here's what I get:

    Finding update package...
    Opening update package...
    Verifying update package...
    Installing update...
    Verifying current system...
    assert failed: apply_patch_check ("/system/app/AttDRMContent.apk", "3b55d7849b6ab3454428abd2fcf6a2c46ca4e7", "08edb74c9b88765252cd7bf1b913d740e0c9fade")
    E:Error in /cache/Blur_Version4.1.83MB860.ATT.en.US.zip
    (Status 7)
    Installation aborted.

    After this, I've tried wiping the cache (wipes successfully but the update still won't install).
    I've already factory reset my device once. Any advice?

  9. #9
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    An error when it attempts to find ATTDRMContent.apk and Blur_Version4.1.8.3.ATT.en.US.zip
    It seems that (I'm guessing here) possibily that the atrix didnt download the original files correctly (froyo 2.2.2), and when it does a filecheck sum on the original files it fails to go forward because it doesnt match the correct parameters. Or perhaps, someone flashed the atrix back incorrectly.

    Thats my assumption based on the feedback.

    I dont have a clue how to fix this, except return it back to the store for another atrix. Wish I had better news for you.

    - U

  10. #10
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    Quote Originally Posted by privatecaboose View Post
    Sorry this took so long. Now I'm not only fighting my phone, I'm fighting my crappy work computer.

    When I get the error, and click in the bottom corner, here's what I get:

    Finding update package...
    Opening update package...
    Verifying update package...
    Installing update...
    Verifying current system...
    assert failed: apply_patch_check ("/system/app/AttDRMContent.apk", "3b55d7849b6ab3454428abd2fcf6a2c46ca4e7", "08edb74c9b88765252cd7bf1b913d740e0c9fade")
    E:Error in /cache/Blur_Version4.1.83MB860.ATT.en.US.zip
    (Status 7)
    Installation aborted.

    After this, I've tried wiping the cache (wipes successfully but the update still won't install).
    I've already factory reset my device once. Any advice?
    So, your phone is currently reset?

    I really hate to suggest this, and I have never had to suggest it on a fully stock/unmodded phone, but you might have to flash the 4.1.83 SBF using RSD Lite. It will fully wipe your system and reinstall all system files, including the one in the error you posted. Without a rooted phone I have no idea how that file could be missing or corrupt.

    If you're OK with doing this all of your SD card contents and Internal Storage contents will be saved.

    Instead of the 4.1.83, you could also use the 4.5.91 from the same link to go directly to Gingerbread.

    See here for a step-by-step: My Atrix is not working anymore

    AtrixForums.com : My Anti-Drug : Above the iNfluence


 

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