Wifi / Mobile Hotspot error

[autryjm]

I cannot get wifi to turn on. It simply says "turning on..." for a split second, then says "error". Mobile hotspot does not work either. I get the error message "Turn Wi-fi off and try again". I have tried rebooting several times, but still get the same error messages.

Can anyone help me?

[das8nt]

Hi and welcome to the forum.

Sorry to heard you're having this issue. Have you noticed any issues with Bluetooth as well?

If so, unfortunately it sounds like you might be experiencing an issue that has popped up quite a bit lately since the AT&T firmware update to 4.5.141. I don't know if it's coincidental and due to the age of the phone (though it's still young) or if the update has caused it, but I don't know if a user fix.

Do you still have warranty coverage on your phone? If so, you might contact your carrier or Motorola about service.

[autryjm]

Thanks for the response. I just tried the Bluetooth, and you're right... it no longer works as well.

I just checked, and I am out of warranty.

[das8nt]

Sorry to hear that.

No promises, but you might try calling AT&T (I'm guessing?) just in case and seeing if they will offer any options. Tell them that it's a known issue on the Motorola Owner's forum and see what they say. I have heard at least a person or two say they were helped outside of warranty.

The other option would be to call Motorola directly and see what the options are.

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